Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
Shipping Policy
Currently Lotuvio provides only standard shipping. With standard shipping it generally takes between 2-3 weeks to dispatch & 7-11 days to deliver from our China production partner warehouse because products from our China warehouse/USA warehouse are made to order and orders that dispatch from India with standard shipping, it generally takes 1-2 days to dispatch and 5-9 days to deliver. International holidays, Festivals, COVID-19 Restrictions, Customs delays or any other unforseen circumstances might sometimes affects this timeline. Soon we are going to add express shipping for that stay tuned.
Returns and Refund Policy
At Lotusvio, we have transparent returns and refunds policy. Returns are approved on a case to case basis. If you are not satisfied by our product quality, colour issue and wrong product delivered then we request you to please feel free to inbox us. Our customer support team works diligently to assist the buyer regarding the returns process. We do not deduct any shipping fee and taxes but processing fee charged by Paypal is non refundable, the refund is issued is full/partial on case to case basis. Buyers are responsible for return shipping costs. The refund is issued after we receive the product and quality check. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalised orders
We love custom requests! If there any jewellery you would love to designed, please get in touch with us.
Wholesale availability
We accept bulk & wholesale jewellery orders at discounted prices. Kindly text OR mail us for further details.
Shipping Policy
Currently Lotusvio provides only standard shipping. With standard shipping it generally takes between 2-3 weeks to dispatch & 7-9 days to deliver from our China/USA production partner warehouse because all products from our China/USA warehouse are made to order and orders that dispatch from India with standard shipping, it generally takes 1-3 days to dispatch and 5-9 days to deliver. International holidays, Festivals, COVID-19 Restrictions, Customs delays or any other unforseen circumstances might sometimes affects this timeline. Soon we are going to add express shipping for that stay tuned.
Shipping that we provide
In India we use Delhivery courier shipping and for international orders we use Aramex standard delivery and shipping from our production partners location China/Forney, Texas, United States Of America we use FedEX,UPS and USPS shipping service.
Returns and Refund Policy
At Lotusvio, we have transparent returns and refunds policy. Returns are approved on a case to case basis. If you are not satisfied by our product quality, colour issue and wrong product delivered then we request you to please feel free to inbox us. Our customer support team works diligently to assist the buyer regarding the returns process. We do not deduct any shipping fee and taxes but processing fee of Paypal is non refundable the refund is issued is partial OR full on case to case basis. Buyers are responsible for return shipping costs. The refund is issued after we receive the product and quality check. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Quality issue or wrong product delivered
If you are not satisfied by the quality of product or wrong product delivered. Before sharing your valuable feedback on our store, we request you to please inbox us with product clicked picture, so that we can assist you in any raised issue and provide you our best service.
Pictures & Photography
If you need to see more pictures of the jewelry to better understand before making a purchasing decision, please write us. We understand you are making a decision without putting your hands and eyes on the actual products.
About packaging
Our all orders that dispatches from India will come in custom made necklace box with surprised gift inside from us then wrapped and packed in hard corrugated box and orders that dispatches from China/USA will come in nice luxury jewelry box/jewelry bag
About gift wrapping🎁 and return address
We are providing gift wrapping only on orders that dispatches from India.
Note :- Returns are not acceptable at our Forney, Texas, USA Production House. Customer have to send the courier to our Base Branch Production House Guangxi China.
Customer is responsible for all return custom charges.
Shipping Policy For IGI/GIA LGDR Certified Diamond and Diamond Tennis Necklace
Our all IGI/GIA LGDR Certified Diamond and Tennis Diamond Necklace are designed, Checked, well packed and shipped through FedEX courier service from our production partner Provence Gems Manufacturing Unit China. Although these diamond necklaces are made to order, so that it usually takes 2-4 weeks to process and 7-9 days to deliver.